FunZone
Privacy Policy
FunZone mobile app · Last updated: 22 September 2026
This policy explains what the FunZone app collects, why, who else sees it, and how to have it removed. It covers the app used by parents. It does not cover the separate system our staff use at the branches, except where the two share the same records.
FunZone operates four venues in Lebanon:
- FunZone Antelias — Antelias, Metn, Lebanon
- FunZone Monteverde — Monteverde, Matn, Lebanon
- FunZone Rayfoun — Rayfoun, Keserwan, Lebanon
- FunZone Zahle — Zahle, Bekaa, Lebanon
For anything in this policy — a question, a correction, or a request to delete your information — speak to staff at any branch, or call or WhatsApp FunZone Antelias on +961 71 341 711.
What we collect
| Your account | Your name and mobile number. Your email address, if you sign in with Google or Apple — and in that case an identifier from Google or Apple that tells us it is you next time. The branch you chose as your home branch. A numeric code used by staff to sign you in at the counter if you cannot receive a message. |
|---|---|
| Your children | The name and date of birth of each child you add, and optionally their gender, any allergies and any notes. You or our staff enter these. We use them for birthdays, for age-appropriate activities, and so that staff know about an allergy. |
| Your visits | Each check-in at a branch, the cashback and tickets earned or spent, rewards redeemed, event bookings, birthday bookings and camp enrolments. |
| Messages | The verification codes we send you, and any WhatsApp message you send us. |
| Your device | A push notification token, so we can send you notifications if you allow them. A sign-in token that keeps you signed in. |
| Technical | Your IP address, recorded only when a verification code is requested, and only so that nobody can request thousands of them. These records are deleted automatically after 24 hours. |
| Location | Only if you ask the app how long it takes to drive to a branch, and only while you are looking at that screen. Your location is sent to Google to calculate the journey time. We do not store it. |
We do not collect payment card details. Payments happen at the branch, not in the app. We do not use advertising trackers or analytics services.
Why we use it
- To sign you in and keep your household together in one account.
- To record your visits and calculate your cashback and tickets.
- To let you book events and birthdays, and to prepare for them.
- To send you notifications about your account, and offers if you have agreed to receive them.
- To keep the service safe — limiting how often codes can be requested, and preventing someone from joining a family they do not belong to.
- To keep the financial and attendance records our business is required to keep.
Children's information
The app is for parents and guardians, not for children. Children do not have their own accounts and cannot sign in. The information we hold about a child is entered by the adult responsible for them, or by our staff at that adult's request, and is visible only to that household and to staff at the branches. You can edit or remove a child at any time in the app, and removing your account removes your children's records with it.
Who else sees it
We do not sell your information and we do not share it for anyone else's marketing. To run the app we rely on a small number of specialist companies, which handle information only on our instructions and only for these purposes:
- Hosting our database and the servers behind the app.
- Delivering your verification code and our messages to you on WhatsApp.
- Signing you in, if you choose to sign in with Google or Apple. In that case only, Google or Apple confirm to us that the account is yours.
- Calculating the driving time to a branch, if you ask for it.
- Delivering notifications to your phone, through the notification service your phone already uses.
We may also share information where the law requires it. If you would like the names of the companies we use, ask us and we will tell you.
How long we keep it
We keep your account and your family's records for as long as you have an account with us. Records of visits, cashback and payments are kept afterwards as business records, but with your name, phone number and email removed, so they are no longer connected to you. Verification and sign-in security records are deleted automatically within 24 hours.
Deleting your account
Open the app, go to your profile and choose Delete my account. This removes your name, phone number and email address, everyone in your household, your children's records, and your signed-in devices. As described above, the record that a visit happened and what was paid remains, without anything identifying you. Deletion cannot be undone.
Your choices
- Notifications: turn them on or off in the app, or in your phone's settings.
- Offers: you choose separately whether to receive promotional messages.
- Location: the app asks first, and works without it.
- Corrections: ask staff at any branch, or email us, to correct anything we hold.
Security
Information travels encrypted between the app and our servers. Access is restricted to the staff of the branch a family belongs to, and to the administrators who run the system. The code used to sign in at the counter is hidden from view by default.
Changes
If this policy changes in a way that matters, we will say so in the app. The date at the top always shows when it was last updated.